Support & Documentation
Frequently Asked Questions
How do I create a new event?+
Navigate to Dashboard → click 'Create New Event'. Each date of a multi-day event must be created as a separate entity to maintain financial isolation.
How does the OneDrive Excel sync work?+
Each event links to its designated OneDrive workbook. The Accounting Engine page displays the live-embedded Excel view. Changes in OneDrive propagate automatically to the dashboard.
What is multi-date financial isolation?+
If an event occurs on Aug 8 and Aug 9, each date is a completely independent database element with its own budget, cost ledger, and sales data — preventing financial overlap between show dates.
How do I approve a new user?+
Go to Administration → User Management. Find the pending user and click 'Approve'. The user will receive login access immediately.
How are currencies handled?+
All financials are tracked in USD (primary). EUR conversions are displayed alongside USD for reference. The Settings page allows adjusting the default currency.
How do I update ticket tiers?+
Ticket tiers are managed through the ihjoz.com ticketing platform. The Ticketing page mirrors the current tiers from the external platform for reference.